The Public Grievances (PG) Portal, launched by the Indian government in 2007 and operated by the Department of Administrative Reforms and Public Grievances (DARPG), provides citizens a centralized platform to submit and track complaints. Established under the Allocation of Business Rules, 1961, and supported by Right to Public Services Acts in various states, the portal promotes transparency and accountability. Each grievance is directed to the relevant department, which is generally expected to respond within 30 days, ensuring timely redressal and empowering citizens with an efficient grievance-handling mechanism.
The PG Portal thus empowers citizens by simplifying grievance redressal with an accessible, centralized mechanism.
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Standard Operating Procedure (SOP) for Grievance Redressal at LPAI |
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